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Privacy Policy
This Privacy Policy explains how Rickycasino handles personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use our services. We aim to collect only information that is reasonably needed to operate the platform, meet legal and security requirements, provide assistance and improve the player experience. By using the website, you acknowledge that information may be handled as described below.
Information we collect
The information handled by an online casino can vary depending on how you use the website and the services available to you. Rickycasino may collect information that you provide directly, information created through your activity on the website and information received from service providers supporting the platform. We seek to handle information fairly and for clear, legitimate purposes.
Account and contact information
When you register or communicate with us, we may handle details such as your name, date of birth, contact details, login information, account preferences and records of your communications. This information helps us create and administer your account, respond to questions, provide account notices and maintain accurate player records.
Verification information
To confirm identity, eligibility and account ownership, we may request verification information and documents. These may include identity documents, information about your residential details, and other material reasonably required for verification. Verification information may also be used for security, anti-fraud, responsible gaming and compliance checks.
Payment and transaction records
We may handle records relating to deposits, withdrawals, gaming activity, bonuses or other transactions connected with your account. Payment providers may process payment details directly. We may receive information needed to confirm a transaction, investigate an issue, prevent misuse and maintain financial and account records. We do not need to retain complete payment card details where they are processed securely by a payment provider.
Device, usage and cookie data
When you use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, pages visited, dates and times of access, referral information and general usage activity. We may also use cookies and similar technologies to remember settings, support essential functions, understand how the website is used and help protect accounts.
How we use information
Personal information is used for purposes connected with operating Rickycasino and providing a safer, more reliable service. The information we handle may be used to:
- Create, maintain and administer your player account.
- Process account activity, deposits, withdrawals and other permitted transactions.
- Verify identity, age, eligibility and account ownership.
- Carry out security, anti-fraud, anti-money-laundering and risk management checks.
- Provide customer support and respond to requests, complaints or technical questions.
- Communicate service messages, account updates, policy changes and other information needed to manage your account.
- Understand website performance and improve features, usability, security and customer service.
- Monitor activity for abuse, suspicious behaviour, unauthorised access or breaches of the website rules.
- Meet applicable legal, regulatory, taxation, accounting and record-keeping obligations.
- Send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
We may combine information from different sources where this is reasonably necessary for these purposes. For example, account information may be considered together with transaction, verification, device or support records to protect the account and investigate unusual activity. We do not use personal information for unrelated purposes without an appropriate reason or permission where permission is required.
Sharing information
Information may be shared with carefully selected service providers that help operate the website. These providers may support payment processing, identity verification, fraud prevention, technology hosting, customer support, communications, analytics, security and professional services. They are expected to handle information only for authorised purposes and to apply appropriate safeguards.
Information may also be disclosed where reasonably necessary to protect players, Rickycasino or other people, to investigate suspected unlawful or harmful activity, to enforce website terms, or to comply with a valid legal or official request. Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and security.
Cookies, security and retention
Cookies
Cookies are small files or similar technologies stored on your device when you use a website. Rickycasino may use essential cookies to enable login, security and core website functions. Other cookies may help remember preferences, measure performance, understand visits and support relevant communications. You can manage or block cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.
Security
We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, secure transmission, monitoring, authentication procedures and restrictions on staff or providers who can view information. No website, electronic transmission or storage system can be guaranteed to be completely secure, so you should keep your login details confidential and contact support promptly if you suspect unauthorised account activity.
Keeping information
We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, support and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Links and third-party services
The website may contain links to third-party websites, payment services or other online tools. Their privacy practices are governed by their own policies, not this Privacy Policy. You should review those policies before providing information. Rickycasino is not responsible for the privacy, security or content of external services that it does not control.
Your privacy rights and choices
Depending on your circumstances and applicable requirements, you may have rights in relation to personal information held about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information where it is no longer needed or where deletion is available, and withdrawing consent to marketing communications.
How to make a request
To exercise a data right or ask a privacy question, email support@rickycasinocasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before providing information or making changes. This helps prevent personal information from being disclosed to the wrong person.
- Access: ask for a copy or summary of personal information we hold about you, subject to applicable exceptions.
- Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
- Deletion: request removal of your information where there is no continuing reason or legal requirement for us to retain it.
- Marketing consent: withdraw consent to marketing communications at any time by contacting support@rickycasinocasino.wtf or using an available unsubscribe option.
Withdrawing marketing consent will not affect essential service communications, including messages about your account, transactions, security, responsible gaming or important changes to the service. A deletion request may not remove information that we are required to keep for legal, security, dispute-resolution or record-keeping purposes. We will consider requests fairly and explain any relevant limitation where appropriate.
Updates and questions
This Privacy Policy may be updated when our services, information practices or legal obligations change. The current version will apply from the date it is published on the website. We encourage players to review this page from time to time. If you have a question, concern or complaint about how your information is handled, contact support@rickycasinocasino.wtf so the matter can be reviewed.